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OUR RELATIONSHIPS

Why Us?

We understand that you have many options for your refractory manufacturing needs, which is why we place such a strong emphasis on providing a great customer service experience to our partners. The following are just a few of the things that set us apart from the competition:


Spontaneous Supply Capabilities

RSS operates an acute scheduling matrix based on unique manufacturing systems, which are adaptable to demand to the extreme. As a result, we are extremely flexible with our production capabilities.


Ease of Application

RSS engineers create customer profiles in great detail, allowing us to completely understand and embrace the requirements of the customer. Our approach to meeting our customers' challenges is to get it right the first time.


Consistent High Performance

High performance starts with an exacting search for quality raw materials. Our internal processing capabilities give us unique control over the nature and compatibility of raw materials. Precise control of the manufacturing process and exhaustive quality control ensure that our products leave our plant with a gold seal of consistent high performance.


Intensive Account Service

RSS' sales staff is part of an internal communication network seldom found in the industry. All customer requests are supported by a collaborative management style that engages all organizational levels - including the President of the company - to ensure that our solution is the absolute best practice. Customers can rest assured knowing that every challenge RSS takes on is subject to thorough consideration and decision before any action is taken to solve it.